Terms and Conditions for Landscaping Services in Acton

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Acton and apply to all domestic and commercial clients who book, accept a quotation, or instruct us to carry out any garden or outdoor works. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order for landscaping services in Acton.

Throughout this document, references to we, us, and our mean the service provider, and references to you and your mean the customer or any person acting on the customer’s behalf. These terms apply to all standard and bespoke services, including design, planting, turfing, fencing, hard landscaping, garden clearance, maintenance, and related works. If any special condition has been agreed in writing, that condition will apply only to the specific job it refers to and will not alter the remaining terms unless expressly stated.

We reserve the right to update these terms from time to time. Any amended version will apply to future bookings after publication or notification, as relevant. If a conflict arises between a written quotation and these terms, the quotation will take precedence only for the specific points it addresses, and the remainder of these terms will remain in force. In case of uncertainty, the interpretation most consistent with UK consumer and contract law will apply.

Booking Process

All landscaping bookings begin with an enquiry and a description of the requested work. We may ask for photographs, measurements, access details, and any information needed to assess the scope of the project. A quotation may be provided after inspection, discussion, or review of supplied details. Any quotation is based on the information available at the time and may need adjustment if the site condition, materials, access, or requested specification changes before work starts.

To secure a booking, you must confirm acceptance of the quotation or written estimate, along with the proposed date, scope of works, and any agreed schedule. A booking is only deemed confirmed when we have acknowledged it in writing or by another recorded method. We may request a deposit, upfront material payment, or both before reserving a date. If required information or deposit is not received within the requested time, the booking slot may be released without further notice.

Where works require planning, permissions, approval from a landlord, or consent from a management company, it is your responsibility to ensure all necessary authorisations are in place before the start date. We may suspend, delay, or cancel work if permissions are missing or access is not suitable. We are not responsible for delays caused by third-party approvals, utility restrictions, weather disruption, hidden ground conditions, or changes requested after booking. Any variation to the agreed scope must be agreed in writing before the altered work begins.

Payments and Invoicing

Payment terms will be set out in the quotation or invoice. Unless stated otherwise, invoices are payable within the period shown on the invoice and must be paid in full in cleared funds. For larger projects, staged payments may apply, including a deposit, a payment during the project, and a final balance on completion. We may pause works where an instalment is overdue until the outstanding amount is settled.

Prices are normally quoted based on the specified scope only. If additional labour, materials, waste removal, or equipment is required because of unforeseen conditions or changes requested by you, those extra charges will be added to the final invoice or agreed separately. All quoted prices are subject to confirmation of the final job requirements and site conditions. VAT, if applicable, will be charged at the prevailing rate and shown where required by law.

Materials ordered specifically for your project may need to be paid for in advance or at the time of order. Once materials have been ordered, they may not be refundable if the order cannot be cancelled with the supplier. Any retention of title, where applicable, means that ownership of supplied goods does not pass to you until all sums due have been paid in full. We may recover or remove unpaid goods where permitted by law and where this has been clearly stated in writing.

Cancellations, Postponements, and Rebooking

You may request a cancellation or postponement of your landscaping booking by providing notice in writing or through the agreed communication method. If the cancellation is made before materials are ordered and before any work has started, a full or partial refund of any deposit may be available, less reasonable administration costs where applicable. If the cancellation is made after materials are purchased, specialist subcontractors are engaged, or preparation has begun, the relevant costs may be deducted from any refund.

Where cancellation occurs within a short period before the scheduled start date, or where access is unavailable on the agreed day, we reserve the right to charge a cancellation fee reflecting lost time, reserved labour, and non-recoverable expenses. If our team arrives on site and cannot start due to reasons beyond our control, including blocked access, unsafe conditions, or lack of required permissions, the visit may be chargeable. We may also postpone a project if conditions make it unsafe or impractical to continue.

If we need to reschedule because of illness, severe weather, equipment failure, supplier delay, or other events outside our control, we will use reasonable efforts to arrange a new date. We will not be liable for incidental costs caused by a postponement, but we will aim to minimise disruption. Any rebooking will remain subject to availability. If repeated postponements make the project no longer practical, either party may agree to cancel on fair and reasonable terms.

Customer Responsibilities

You must ensure that the site is reasonably accessible, safe, and ready for the agreed works to begin. This includes giving us access to water, electricity, parking arrangements if required, and any available information about underground services, drainage, irrigation systems, or previous construction work. We are entitled to rely on the accuracy of the information you provide. If hidden services or underground obstructions are present, work may need to be altered or stopped immediately for safety reasons.

Where plants, soil, paving, timber, or other materials are to be installed, you are responsible for checking that the chosen specification meets your expectations before the work is finalised. Once planting or installation has started, changes may affect the cost, completion time, and appearance of the finished result. If you have pets, children, or vulnerable individuals on site, you must take appropriate precautions during the works. We are not responsible for harm caused by failure to control access to the working area.

You should remove or secure items that could be damaged during landscaping work, including ornaments, furniture, personal property, cables, and delicate fixtures. Unless agreed otherwise, we are not required to move or store items that are not part of the job. Any delay caused by failure to prepare the site may be treated as a chargeable waiting period. Where conditions differ materially from the quoted assumptions, we may revise the price or timetable accordingly.

Materials, Workmanship, and Service Standards

We will carry out landscaping services with reasonable skill and care, using materials and methods appropriate to the agreed scope of work. Natural products such as timber, stone, soil, turf, and planting stock may vary in colour, texture, size, and performance. Such variation is not normally a defect if the material is within normal commercial tolerance. Settling, shrinkage, and weathering are common in landscaping and may occur after completion without constituting faulty workmanship.

Unless otherwise stated in writing, we may substitute equivalent materials if the originally specified item becomes unavailable, discontinued, or unsuitable due to site conditions or supply issues. Any substitution will aim to preserve the agreed standard and visual effect. We may also recommend design or material adjustments where necessary for stability, drainage, durability, or compliance with industry practice. If you decline a recommended adjustment, you accept the risks associated with that decision.

Completion means that the agreed works have been substantially carried out, even if minor snagging items remain. Any snagging list must be provided within a reasonable time after completion and before normal use alters the condition of the work. We will review reasonable snagging matters and rectify genuine defects caused by our workmanship, but not issues resulting from misuse, lack of maintenance, abnormal weather, or natural movement of the ground. Landscaping Acton does not guarantee growth or future performance of living materials unless a specific written guarantee has been given.

Liability and Limitations

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from a project will be limited to the amount paid or payable for the specific works giving rise to the claim, unless a higher limit is required by law. We do not accept responsibility for indirect loss, loss of profit, loss of business, or consequential damages.

We are not liable for damage arising from pre-existing defects, concealed conditions, unstable ground, defective drainage, subsidence, utility failure, extreme weather, acts of third parties, or events outside our reasonable control. If damage is caused directly by our negligence, we will assess the matter fairly and may choose to repair, replace, or compensate up to the applicable limit. Any claim should be notified promptly, with reasonable evidence and access to inspect the issue.

Where you provide design ideas, plans, or instructions that we follow, we are not responsible for the suitability of those instructions unless we have expressly agreed to advise on them in writing. If we raise concerns about a requested method or material and you instruct us to proceed anyway, responsibility for the resulting outcome may rest with you. These terms do not remove your rights under the Consumer Rights Act 2015 or any other applicable statutory protection.

Waste Removal and Environmental Compliance

Where waste removal is included, it will be carried out in accordance with UK waste law and only to the extent stated in the quotation. Waste may include green waste, soil, rubble, timber, old fixtures, packaging, and other material generated by the works. We may use licensed carriers, transfer stations, or disposal facilities where required. Any charge for disposal may depend on volume, weight, classification, and current facility rates.

You must tell us in advance about any potentially hazardous, contaminated, or unusual waste, including asbestos, chemicals, solvents, buried debris, or materials that may require specialist handling. We do not accept responsibility for removing prohibited or regulated waste unless this has been expressly agreed and legally permitted. If such material is discovered during work, we may stop the job and arrange for appropriate handling at additional cost. Waste must be stored, sorted, and disposed of responsibly in line with environmental requirements.

We reserve the right to leave certain waste on site if it is excluded from the quotation, cannot legally be removed by our team, or requires specialist disposal beyond the agreed service. You remain responsible for any waste generated before our arrival unless otherwise agreed. If a local authority, landlord, or site manager imposes restrictions on collections, loading, or disposal, the resulting changes, delays, or extra costs may be passed on to you where lawful and reasonable.

Insurance, Indemnity, and Complaints

We will maintain appropriate insurance cover for the nature of our work, subject to availability and commercial reasonableness. However, insurance does not replace your duty to protect valuables, prepare the site, and disclose known hazards. You agree to indemnify us against losses arising from false information, unauthorised instructions, failure to obtain permissions, or breach of these terms by you or anyone acting on your behalf.

If you are dissatisfied with any element of the service, you should notify us as soon as reasonably possible so that we can investigate the matter. We may ask for photographs, details of the issue, and an opportunity to inspect the work. Complaints will be considered in good faith and resolved where possible by repair, replacement, rework, or a reasonable price adjustment, depending on the circumstances and applicable law.

Failure to complain promptly may affect our ability to assess the issue fairly. You must allow a reasonable opportunity for any agreed remedial work to be carried out. If a dispute cannot be resolved informally, the matter may be handled through the courts of England and Wales, subject to the governing law clause below. Nothing in this section prevents either party from seeking urgent relief where necessary.

Governing Law

These terms, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled under mandatory consumer law to bring a claim in another appropriate forum. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

For the avoidance of doubt, these terms form the entire agreement between the parties in relation to the services described, unless a separate written contract has been signed. No waiver or variation will be effective unless agreed in writing by an authorised representative. A delay in enforcing any right does not mean that right has been waived. Landscaping services Acton are provided subject to these conditions and the applicable law at the time of booking.

By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions governing our landscaping work, payment arrangements, cancellation policy, liability limits, waste handling obligations, and dispute resolution process.